Terms & Conditions

These Terms and Conditions apply to all vehicle rentals, airport transfers, sightseeing tours, and related transportation services booked with Nepal Cabs Service. By making a booking, the customer confirms that they have read, understood, and accepted these terms.

Booking and Confirmation

A booking may be made by telephone, email, messaging platform, or our online booking system. A booking is confirmed only after Nepal Cabs Service has accepted the request and, where applicable, received the required advance payment or deposit.

Customers must provide accurate information, including their name, contact details, pickup location, travel date, destination, number of passengers, and luggage requirements. Nepal Cabs Service will not be responsible for problems caused by incomplete or incorrect information supplied by the customer.

Prices and Payment

The price and services included in the booking will be communicated before confirmation. Payment may be made in advance or at the time of pickup, according to the agreed booking terms. We may accept cash, bank transfers, digital payments, or major payment cards, subject to availability.

Additional expenses not included in the confirmed price—such as parking fees, tolls, entry permits, accommodation, or extra waiting time—must be paid by the customer unless otherwise agreed in writing.

Cancellations and Refunds

Customers should notify Nepal Cabs Service as soon as possible if they wish to cancel or change a booking. Cancellation charges may apply depending on the notice provided, vehicle arrangements already made, and the terms stated in the booking confirmation.

Approved refunds will be processed using the original payment method where reasonably possible. Bank, card, or payment-processing fees may be deducted from the refundable amount.

Pickup and Waiting Time

Customers must be ready at the agreed pickup location and time. A reasonable waiting period may be provided, particularly for airport pickups. Additional waiting charges may apply if the delay exceeds the included waiting time.

For airport transfers, customers should provide accurate flight details and inform us promptly of any changes.

Changes and Additional Days

Customers wishing to extend a rental, add travel days, change a destination, or modify an itinerary must contact Nepal Cabs Service as soon as possible. Changes are subject to vehicle and driver availability.

Any additional distance, time, accommodation, parking, permits, or other expenses resulting from the change will be communicated to the customer and must be paid as agreed.

Customer Responsibilities

Customers must:

• Treat the vehicle, driver, and other passengers respectfully.

• Follow reasonable safety instructions given by the driver.

• Comply with applicable laws and local regulations.

• Avoid carrying illegal, dangerous, or prohibited items.

• Avoid smoking in the vehicle unless expressly permitted.

• Pay for damage or excessive cleaning caused by their deliberate, reckless, or negligent conduct.

Nepal Cabs Service may refuse or terminate a journey if a passenger behaves unlawfully, abusively, dangerously, or in a way that threatens the safety of the driver, vehicle, or others. Refunds may not be provided in such circumstances.

Travel Delays and Unforeseen Events

Travel times are estimates and may be affected by traffic, road conditions, weather, landslides, strikes, government restrictions, mechanical issues, or other events beyond our reasonable control.

Nepal Cabs Service will make reasonable efforts to provide the confirmed service or arrange a suitable alternative. However, we cannot guarantee exact arrival times or accept responsibility for indirect losses caused by circumstances outside our control.

Travel Insurance

Customers are strongly encouraged to obtain suitable travel insurance covering medical emergencies, trip cancellation, delays, lost or damaged belongings, and other relevant risks.

Customers are responsible for ensuring that their insurance is appropriate for their journey and planned activities.

Personal Belongings

Customers are responsible for their luggage and personal belongings. Nepal Cabs Service is not responsible for items lost, forgotten, stolen, or damaged during a journey unless the loss or damage resulted directly from our proven negligence.

Any lost property found in a vehicle should be reported promptly. Reasonable delivery or shipping costs may apply when returning recovered items.

Vehicle Substitution

If the booked vehicle becomes unavailable because of a breakdown, safety concern, or another unexpected circumstance, Nepal Cabs Service may provide a comparable replacement vehicle where possible.

Privacy

Customer information will be used to manage bookings, process payments, communicate service details, and meet applicable legal or operational requirements. We will take reasonable steps to protect personal information and will not disclose it unnecessarily.

Changes to These Terms

Nepal Cabs Service may update these Terms and Conditions when necessary. The version provided or available when a booking is confirmed will normally apply to that booking.

Contact and Complaints

Questions, changes, or complaints should be submitted directly to Nepal Cabs Service using the contact details shown on our website or booking confirmation. We will make reasonable efforts to resolve concerns promptly and fairly.

This is a general business draft and should be reviewed by a qualified Nepalese legal professional before publication.